Every PLUSHO™ drop is limited. We do not offer exchanges, and we do not accept returns or give refunds for change of mind outside the legal cancellation period set out below. Please check the size guide carefully before you order.
Your legal right to cancel (UK customers)
Under the Consumer Contracts Regulations 2013 you may cancel your order within 14 days of receiving it, without giving a reason. To cancel, contact us within 14 days of delivery with your order number. You must then send the item back within a further 14 days.
- You pay return postage. Return shipping costs are your responsibility. We recommend a tracked service, as we are not responsible for returns lost in transit.
- Unworn only. Shoes must be returned unworn, clean, in their original condition and box, with all tags and packaging. You may inspect the item as you would in a shop (e.g. try it on indoors on a clean surface), but nothing more.
- Deductions. If an item comes back worn, damaged, creased or not in its original condition, we may reduce your refund to reflect the loss in value, as the law allows.
- Refunds are made to your original payment method within 14 days of us receiving the item back (or proof that you've sent it). The standard delivery charge is refunded; any extra paid for a faster delivery option is not.
After the 14-day cancellation period has passed, all sales are final.
Faulty, damaged or wrong items
This does not affect your statutory rights under the Consumer Rights Act 2015. If your order arrives faulty, damaged or is not what you ordered, contact us within 30 days of delivery with your order number and photos, and we will arrange a repair, replacement or refund. We cover return postage for faulty or incorrect items.
Cancelling before dispatch
If your order has not yet shipped, contact us as soon as possible and we will cancel it and refund you in full.
Contact
To start a cancellation or report a problem, contact us through the Contact page on our website, quoting your order number.