Delivery time
All orders are delivered within 4 - 8 working days of being placed. This includes 1–5 working days for us to prepare and quality-check your order before it ships. Working days are Monday to Friday, excluding UK bank holidays.
Order processing
Every pair is checked before it leaves our fulfilment partner's warehouse. Orders placed during a drop may take slightly longer to process due to high demand, but will still arrive within the 12–16 working day window.
Tracking
Every order is shipped with tracking. You'll receive a shipping confirmation email with your tracking number once your order is on its way. Tracking can take 24–48 hours to update after dispatch.
Shipping costs
Shipping costs are shown at checkout before you pay.
Address
Please make sure your delivery address is correct before placing your order. We are not responsible for orders sent to an incorrect address entered at checkout. If you spot a mistake, contact us straight away and we'll try to update it before dispatch.
Delays
Occasionally deliveries may be delayed by courier issues, weather or peak periods. If your order hasn't arrived within 16 working days, contact us with your order number and we'll look into it.
Lost or damaged parcels
If your parcel is marked as delivered but you haven't received it, or it arrives damaged, contact us within 7 days of the delivery date and we'll help resolve it.
Contact
Email dystrict.store@gmail.com with your order number.